Experts say customer service is one of the biggest factors that
determines how successful a business will be. Randolph Community
College’s Workforce Development and Continuing Education Division is
offering a new course at the Archdale Center, “License to Serve:
Customer Service 101,” which will assist business owners in identifying
customer service skills that will enhance operations and sales. The
course is based on the book “License to Serve,” by authors Joe Ilvento
and Doug Price.
The one-session course, which is
being offered in partnership with the Archdale/Trinity Chamber of
Commerce, will be held from 6-9 p.m., Thursday, Aug. 28, in Room 320 in
RCC’s Archdale Center at 110 Park Drive. The cost is $5.
Topics will include customer service insights, observations, and truths
that support business best practices. This course will prepare any kind
of organization—from public to private to nonprofit—with the necessary
skills to exceed customer needs and expectations that ultimately
increase profitability and future success.
For more information or to register, contact RCC at 336-633-0268.
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