Customer Service Course Set for Aug. 28 at Randolph Community College Archdale Center

Experts say customer service is one of the biggest factors that determines how successful a business will be. Randolph Community College’s Workforce Development and Continuing Education Division is offering a new course at the Archdale Center, “License to Serve: Customer Service 101,” which will assist business owners in identifying customer service skills that will enhance operations and sales. The course is based on the book “License to Serve,” by authors Joe Ilvento and Doug Price.
           
The one-session course, which is being offered in partnership with the Archdale/Trinity Chamber of Commerce, will be held from 6-9 p.m., Thursday, Aug. 28, in Room 320 in RCC’s Archdale Center at 110 Park Drive. The cost is $5.
           
Topics will include customer service insights, observations, and truths that support business best practices. This course will prepare any kind of organization—from public to private to nonprofit—with the necessary skills to exceed customer needs and expectations that ultimately increase profitability and future success.
           
For more information or to register, contact RCC at 336-633-0268.

Dowdy, Lisk Join Randolph Community College Board of Trustees

Natasha Dowdy, director of administration at United Brass Works Inc. in Randleman, and Reynolds Lisk, president of Insurance Associates of the Triad in Asheboro, were both sworn in as new members of Randolph Community College’s Board of Trustees at the July 17 annual meeting in the Foundation Conference Center on the Asheboro Campus.
           
Dowdy was appointed to a four-year term by N.C. Gov. Pat McCrory, replacing Dr. Alan Luria, who retired from the board June 30 after serving for 15 years. The Asheboro City Board of Education appointed Lisk to the Board to replace District Court Judge James P. Hill Jr., who had served since 1988 and did not seek reappointment.
           
For more on this story, go to http://www.randolph.edu/newevents/2014/2014-07-18.php.

One Stop Job Start Event Set for Aug. 5 at Randolph Community College

Randolph Community College is offering several short-term training opportunities, some with free tuition for eligible students, beginning in this fall. RCC has scheduled a One Stop Job Start event to provide information on training, grants and scholarships, and possible job opportunities, from 1-8 p.m. on Tuesday, Aug. 5, in RCC’s Corporate Training Center at 413 Industrial Park Avenue.
           
Attendees will be able to learn about training in Accelerated Machining, Adult Basic Education/Adult Secondary Education, Adult High School, Auto Body Repair, Basic Electrical, Career College, Carpentry, College Prep Math, Direct Care Worker/CNA, Employability Success, Emergency Medical Technician and Paramedic, ESOL/Bilingual Language Institute, Fire Academy, Healthcare Navigator, High School Equivalency Exam Preparation, HVAC, Insurance, Maintenance Mechanics, Manicurist, Masonry, Pharmacy Technician, Phlebotomy, Real Estate, Small Business Center, and Welding. Plus, local companies who are actively hiring will be on hand to provide information and answer questions about their industries.
           
Classes are set to begin this fall, and the majority of the courses are 12 to 18 weeks in length. Many programs have day, evening, and weekend options.
          
Interested students will be able to complete their registration and have all their questions answered by advisors and counselors on Aug. 5. For more information, call 336-633-0268.

Learn to Build Websites with WordPress at Randolph Community College Archdale Center

Randolph Community College’s Archdale Center will offer a Continuing Education course on Webpage Design Using WordPress beginning Tuesday, Aug. 19.
           
This class provides hands-on instruction to create a working website that’s easy to maintain.
Students use a free WordPress account and learn to use the WordPress Dashboard at home, work or school. There’s no software to buy or install and no knowledge of HTML code is required.
           
WordPress would be a great choice for churches or nonprofits and can be shared with co-workers or staff. Students will learn to set-up and maintain a website, add content, blogs, pictures, videos and social media links. The course also covers how to buy a website name, choose a hosting company, add e-commerce, and get search engines like Google to find a website.
           
The class will meet on Tuesdays from 10 a.m.-1 p.m., Aug. 19 through Oct. 7. The registration fee is $72. For more information or to register, contact the Archdale Center at 336-862-7980.
           
RCC’s Archdale Center is located at 110 Park Drive, inside the city of Archdale’s Creekside Park off the newly widened Highway 311 just minutes from Interstate 85.

RCC’s Kelley Appointed to N.C. Internship Council

Dr. JW Kelley

Dr. James “JW” Kelley, vice president for student services at Randolph Community College, has been appointed to a two-year term on the North Carolina Internship Council by N.C. Gov. Pat McCrory.
           
The North Carolina Internship Council serves as the governing body of the State Government Internship Program. The Council determines the appropriateness of proposals for student intern projects, determines the number of interns to be placed per project, screens applications, and selects interns.

The Council is made up of 17 members, 14 appointed by the Governor, one by the President Pro Tempore of the Senate, one by the Speaker of House, and one by the Secretary of Administration.

For more on this story, go to http://www.randolph.edu/newevents/2014/2014-07-10.php.