Experts say customer service is one of the biggest factors that determines how successful a business will be. Randolph Community College’s Workforce Development and Continuing Education Division is offering a “License to Serve” course at the Archdale Center, which will assist business owners in identifying customer service skills that will enhance operations and sales. The course is based on the book “License to Serve,” by authors Joe Ilvento and Doug Price.
The one-session course, which is being offered free with the help of cosponsors Archdale/Trinity Chamber of Commerce and the Heart of NC Visitors Bureau, will be held from 5:30-8:30 p.m., Tuesday, Sept. 26, in Room 320 in RCC’s Archdale Center at 110 Park Drive.
Topics will include providing stellar service for your customers, teaching employees to listen attentively to customers instead of just catching the highlights, Girard’s Law of 250; and using License to Service principles.
For more information or to register, contact RCC at 336-633-0268.
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